FAQ

You can connect to 20 Access Areas.

Amsterdam, Haarlem Alkmaar, the Rotterdam region, the city of Rotterdam, Breda, Utrecht, Den Haag, Amersfoort, Leeuwarden, Groningen, Enschede, Deventer, Zwolle, Venlo, Heerlen, Den Bosch, Eindhoven, Arnhem, Nijmegen

You must connect to at least 1 Access Area.

KPN delivery times for Interconnection services are registered with the OPTA.

Yes, the transmission, the services and the invoicing are all tested before delivery.

The transmission is tested using an end-to-end test; the services and the invoicing are tested using a Network Interconnection Test in conformance with the Plugbox method®

Project management and technical consultancy.

The physical link is established via 1 or more glass (fiber optic) or Coax (electrical) 155Mb carriers.

The KPN Wholesale Sales Department.

You can report malfunctions to the KPN Wholesale Service Desk. The telephone number is 0800-0307.

No, the minimum contract length for an ILL connection is 1 year.

X21, V35, G703RJ45, G703BNC

Twenty-three work days provided there is inventory in the KPN network and at the customer site. If no inventory is available, KPN must dig, perform welding activities, and may have to request a license.

Twenty-three work days provided there is inventory in the KPN network and at the customer site. If no inventory is available, KPN must dig, perform welding activities, and may have to request a license.

The KPN Wholesale Sales Department

The Sales Department or the KPN Wholesale Delivery Desk.

You can report malfunctions to the KPN Wholesale Service Desk. The telephone number is 0800-0307.

The WEAS connection using an LE310 modem consists of a single fiber connection. The WEAS connection using an LE311 modem is a dual fiber (protected) connection.

The WEAS connection using an LE310 modem is always connected to port 1 of the modem. The WEAS connection using a LE311 modem is always connected to ports 1 and 2 of the modem (protected).

The modem (the LE310 or the LE311) takes up 1 Height Unit in a 19" rack. If a connection panel must be installed, this also occupies 1 Height Unit in a 19"rack.

The connection to the network can be either 100 Mbit/s or 1 Gbit/s.

No, the minimum contract length for a WEAS connection is 1 year.

The KPN Wholesale Sales Department.

The Sales Department or the KPN Wholesale Delivery Desk.

To the KPN Wholesale Service Desk. The telephone number is 0800-0307.

The IP address is not familiar at the KPN side -> The solution: Send an email to Delivery-wba@kpn.com to have an IP address opened.

OR

You use favorites; the version number for this is stored. Change the URL in your favorites to => https://xdsl.kpn.com/suite/

The IP address is not familiar at the KPN side -> The solution: Send an email to Delivery-wba@kpn.com to have an IP address opened.

Or

You use favorites; the version number for this is stored. Change the URL in your favorites to => https://xdsl-serviceweb.kpn.com/suite/

Send an email to delivery-wba@kpn.com with a request to have the admin account reset.

Scheduled orders can be cancelled up to 4 work days before the delivery. It is impossible to cancel Real Time orders.

If an order with a desired date is submitted, the desired date for this order must be a minimum number of work days in the future.

The table below specifies the minimum period per order type.

This has to do with the so-called Rate Adaptive (RA) value (lower limit guarantee). You can find more information regarding this and what these RA values are per speed in Annex 2, which can be found at the KPN wholesale site (add link to Annex2)

You can find more information and an extensive service description at kpn-wholesale.com.

Information regarding B2B links, WebGUI usage and error codes can be found on the WBA Portal under Documentation Pages.

The latest edition of the error code list can be found on the WBA Portal under Documentation Pages.